Here are some of the most common questions, along with the complete answers from our support experts.
PLANNING / OTHER
The package information sent to you is just to give you more info on the package. Unless we specifically state that there is availability for the date you requested then it is just a quote for a package.
We can amend all packages so if there are a few who do not wish to take part in any of the activities we can amend there package to reflect this. Please do note that some activities are based on the number of people and any decrease in guests can affect the price of the package.
Of course we can book in as many as you like for a 2 night package and the rest of the girls can join you on the Saturday.
To make a booking all we require is the approximate number of people going. We would always reccomend to make the booking for the max number of people going on the hen weekend and work backwards. Within a few weeks of making contact with the invited guests you will get a few people who definitely cannot make it. We require an up date on the number of people going on the hen 28 days prior to the hen party. If at that point there are only 20 people we will reduce the amount due on the invoice to reflect that amendment. You can amend the numbers up to 14 days prior to the hen party at which point you will be making the full payment for all going on the hen party. If there are still one or two people left to pay at this point we can mark them as provisional and work with you on it for a max of 4 days (10 days prior to the arrival date) if at 10 days prior to the arrival date we do not receive payment for the remaining people due to pay we would have to release the rooms and activity space booked for them as otherwise we would have to pay a cancellation fee.
Tell us straight away when this situation comes to your attention as we will work with a group and the hotel organisor as much as possible to ensure that everyone gets a bed and yet that the hotel does not hold space unnecessarily. Each case will be dealt with individually.
If she does not pay we have no choice but to assume she is not going and remove her from the rooming list. She cannot pay on the day as we pay each of our suppliers 7 days in advance of the event date.
Unless stated in the package you have been quoted, we do not include the price of the transport into our packages as most people have their own transport if you wish to add transport do ask and we can arrange this for you.
There will not be anyone there from TheHen.ie at the hen party. We will send you a full itinerary, schedule details and contact numbers we will have everything arranged for you all you need to do is follow the itinerary.
All payments are non refundable.
Yes of course, just let us know of any food allergies as soon as it comes to your attention and mark it very clearly on the rooming list and we will ensure this information gets passed onto the restaurant/hotel.
PAYMENT • FEES
No the price you are quoted is the price per person and includes everything that is outlined in the package.
The final payments, numbers, rooming list etc are due 21 days prior to the arrival date this is the cut off point there are no changes after this point. However we can facilitate most changes and additional add ons after this point but ther is and admin fee of €50 for each change.
The Hotels & accommodation providers do request a pre-authorisation of a CC on check in or a cash deposit which is refundable on check out.
When making a booking you will be asked to confirm your booking with 2 persons full payment within 7 days of making a booking.
No, all payments are non refundable.
Yes you are welcome to call us an pay via card over the phone.
You can pay all deposits/final payments by: Debit/Credit Card over the phone, Bank transfer online, Bank lodgement – we are AIB IBAN transfer Postal Order Cheque Bank Draft When you make a booking with us we send you an invoice with all details you require on it.
No, each hen party should only have 2 transactions per booking. The Inital deposit of 2 persons payment 7 days after making the booking. The final payment for all hens attending at least 21 days prior to the hen party.
We cannot hold space for people if we have no guarantee they are going to show up on the day as we would have to pay their balance as a no show booking. We get a discount from each of our suppliers as we send them a large number of bookings and we guarantee them payment in advance of the groups arrival. Due to this discount we do not have to increase the cost of the activity/accommodation onto the customer so most of the time you pay the same if not less than if you booked directly yourself.